Customer Support Specialist – APAC
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Singapore
Customer Support
Kundenerfolg
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Stellenbeschreibung
1+ years of customer support experience in a fintech, crypto exchange, or financial services company. Fluent in English; Mandarin, Bahasa, or another APAC language is a strong advantage. Comfortable handling a high volume of queries across chat, email, and ticketing systems. Familiarity with KYC/account-verification processes. Ability to work rotating shifts covering APAC hours.
Ideales Kandidatenprofil
You are empathetic, patient, and solution-oriented. You stay calm under pressure when dealing with frustrated users, and you treat every interaction as an opportunity to turn a complaint into long-term loyalty. You escalate intelligently and contribute to the knowledge base to help the whole team improve.
Über das Unternehmen
Binance is the world's leading cryptocurrency exchange by trading volume, serving over 150 million users across 180+ countries. We offer a full suite of financial products including spot, derivatives, NFT, Web3 wallet, and institutional services. Our mission is to provide the infrastructure for the global digital-asset economy.